Last updated: [22 Jan 2026]
These Terms & Conditions apply to all services provided by Up N Move Removals (“we”, “us”, “our”). By making a booking, paying a deposit, or using our services, you agree to these Terms & Conditions.
1.1 A 20% deposit is required to secure all bookings. Until the deposit is received, bookings remain tentative and may be released.
1.2 The remaining balance is payable on the day of the move prior to unloading, unless otherwise agreed in writing.
1.3 Accepted payment methods include cash, bank transfer, or card. Card payments may incur a processing fee.
2.1 Cancellations made more than 48 hours before the scheduled move will receive a refund of the deposit less a 10% administration fee.
2.2 Cancellations made within 48 hours of the scheduled move will result in forfeiture of the deposit.
2.3 Same-day cancellations, refusal of access, or inability to proceed on arrival may incur the full booking fee.
2.4 One (1) free reschedule is permitted with 48+ hours’ notice. Rescheduling within 48 hours may incur a $50 rescheduling fee.
3.1 The customer must ensure clear and safe access at both the pickup and delivery locations, including suitable parking and lift or stair access where applicable.
3.2 All items must be securely packed unless professional packing services have been booked with Up N Move Removals.
3.3 We do not transport hazardous, flammable, perishable, or illegal items, including plants and animals.
3.4 Valuables, including cash, jewellery, documents, and personal electronics, must be transported personally by the customer.
4.1 Boxes should not exceed 20–25kg and must be evenly packed.
4.2 Heavy, bulky, or awkward items must be disclosed at the time of booking, including but not limited to safes, pianos, gym equipment, large fridges, or stone furniture.
4.3 Items deemed unsafe under NSW Work Health & Safety (WHS) regulations may be refused.
4.4 Additional labour, time, or specialised equipment required may incur additional charges, which will be communicated where reasonably possible.
5.1 Minor cosmetic wear such as small scratches or scuffs may occur during standard removals and is considered reasonable wear and tear.
5.2 Flat-pack furniture, self-assembled items, and customer-packed items are moved at the customer’s risk.
5.3 Any claims relating to damage must be raised on the day of the move.
6.1 Minor marks to walls, floors, doorways, driveways, or other surfaces may occur during standard removals.
6.2 Cosmetic damage of this nature is not compensable where reasonable care has been taken.
6.3 Pre-existing damage, fragile surfaces, or areas not designed for heavy traffic are excluded from liability.
7.1 Where loss or damage is caused by proven negligence, liability is limited to repair or replacement up to a maximum of $500 per item, unless otherwise required by law.
7.2 We are not liable for delays caused by traffic conditions, weather, access restrictions, building management, or third-party actions.
8.1 We reserve the right to refuse or suspend services where conditions are unsafe, including but not limited to:
9.1 Nothing in these Terms & Conditions excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law.
10.1 By confirming a booking, paying a deposit, or proceeding with our services, the customer acknowledges and agrees to these Terms & Conditions.
